Returns & Warranty

Custom-built PCs are made to order from parts you choose, so they are not eligible for ordinary change-of-mind returns. Here is what we do cover.

Dead or damaged on arrival

• Check your PC when it arrives. Report visible shipping damage within 3 days of delivery and keep all packaging.
• If something doesn't work within 14 days of delivery, contact us. We will repair or replace the faulty part or PC at no cost to you, including shipping.

Build workmanship warranty

For 30 days after delivery, we fix problems caused by our assembly or settings (for example a loose cable or unstable configuration) at no charge.

Part warranties

Each part keeps its manufacturer's warranty, which is usually the best route for failures after the periods above. We will help you with the claim and share the order details you need.

What isn't covered

• Damage from misuse, liquid, power surges, or changes you make to the hardware or settings.
• Software, drivers and games installed after delivery.
• Performance differences from the frame-rate estimates shown on the site.

Cancellations and refunds

You can cancel before we order your parts for a full refund. After parts are ordered, we may charge for any non-returnable parts. If we cancel an order or cannot fill it, you get a full refund to your original payment method.

How to make a claim

Email taylor@mambitek.com with your order number and photos or a description of the problem.